Returns and Refunds
Returns are part of marketplace selling, and handling them well protects your rating and buyer trust. Understanding the policy prevents costly surprises and angry customers.
The return policy
- Buyers have 7 days from delivery to request a return
- Items must be unused and in original condition
- Refunds are processed through escrow once the return is confirmed
- Clear, accurate listings reduce the number of returns
Minimising returns
Most returns trace to mismatched expectations. Accurate photos, honest descriptions, correct sizing, and good packaging all reduce returns. When a return is legitimate, process it promptly and graciously.
A smooth return experience protects your reputation. Buyers who feel fairly treated often buy again, even after a return.