Legal
Privacy Policy
How Talio Square collects, uses, stores, and protects your personal information.
1. Introduction
Talio Square (Pty) Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use taliosquare.international. We comply with the Protection of Personal Information Act (POPIA) and applicable international data protection standards.
2. Information We Collect
- Full name, email address, phone number, and physical address
- Government-issued ID and selfie verification (sellers only, for KYC)
- Proof of address documentation (sellers only)
- Payment information processed securely by TradeSafe — we do not store card details
- Device and browser information, IP address, cookies, and usage data
- Messages sent through the platform between buyers and sellers
- Order history, dispute records, and seller performance data
3. How We Use Your Information
- To verify seller identity and approve store applications through KYC
- To process transactions securely through TradeSafe escrow
- To communicate order updates, platform notices, and support responses
- To run the AI promotions engine and personalise your marketplace experience
- To detect and prevent fraud using our risk scoring system
- To comply with POPIA and applicable international regulations
- To improve platform performance, fix errors, and develop new features
4. Data Storage and Security
Your data is stored on secure Hetzner Cloud infrastructure. We apply industry-standard encryption, access controls, and regular security audits. We never sell your personal data to third parties. We never use your data for advertising on external platforms.
5. Third-Party Partners
- TradeSafe — payment processing and escrow (Standard Bank backed, Hollard insured, EY audited)
- Shippo — shipping rate comparison and label generation
- Guardrisk and Simply Insurance — optional insurance at checkout
- LNbits — Bitcoin Lightning payment processing (self-hosted)
- Brevo — transactional and marketing email delivery
6. Your Rights Under POPIA
You have the right to access, correct, or request deletion of your personal data. Contact us at contact@taliosquare.international or via WhatsApp at +27 81 576 5075. We will respond within 5 business days.
7. Cookies
We use essential cookies for session management and security, and optional analytics cookies to understand how the platform is used. You may disable non-essential cookies in your browser settings.
8. Changes to This Policy
Material changes will be communicated via email and a platform notice at least 14 days before taking effect.
9. Contact
Privacy enquiries: contact@taliosquare.international | WhatsApp +27 81 576 5075